All policies are made with our customers first in mind. With respect to the COVID-19 outbreak, if you have an issue with your order please contact us at firstname.lastname@example.org and we will accommodate you the best that we can during this difficult time. Thank you for your patience as we all wait together and hope to see the soccer fields soon!
Damaged/ Not Received Product Policy:
-Any problems with any item(s) that may qualify for reprocessing or credit must be reported within 7 days of the order being received. This includes issues regarding the defective product(s), misspelled names, missing items, or items with rips or tears. If there is an issue, we must be notified right away to take care of it. Visual evidence of errant apparel must be provided for all issues that you may have. Replacement items will take up to 15 business days to be received after the issue has been investigated and reprocessing is in order. To report damaged and not received product, please contact email@example.com
-Almost all items that have been worn outside will show signs of wear and will no longer be in original condition and eligible for exchange or return.
-If a processing mistake is made on our end with your order, we are more than happy to replace the order free of charge. All items that are being replaced due to a processing mistake must be returned to Kombat Soccer in the same conditions in which they were received. Items that have been worn CANNOT be replaced for free.
-Orders must be canceled within 3 calendar days of the date the order was placed. If an order placed is printed without knowledge of cancelation customers are held accountable for full payment of the order. No discounts will be administered. Only returns for specific items will be accepted (Please see Return/Refund Policy for eligible return items). Please make cancelations on website or contact firstname.lastname@example.org
Return/ Refund Policy:
-We are happy to provide full refunds for non-customized, unworn garments within 7 days of you receiving the order (items with only a logo, socks). Acceptable garments returned after 7 days may be exchanged for in-store credit. Garments worn or washed will not be accepted for return, exchange, or refund.
-Please be aware that your item must arrive back at our location before processing any refunds, replacements, and or exchanges.
Kombat/Club Agreement Policy:
-We are not accountable for issues that are strictly club related. We offer service of supplying uniforms and are not directly tied to clubs; therefore, concerns with the mandated product, club policies, and pricing should be dealt with your club’s uniform coordinator or board members.
-After team uniform distribution to team managers, coaches, or club, Kombat is not responsible for refunds, reprocessing, or blame for lost items. Record of product distributed is kept and we are not liable for products once they leave our possession.
-Team managers are responsible for updating our systems with submitted rosters including player names and player numbers belonging to teams. Misprinted items submitted by team managers will not be compensated by Kombat. Please talk to team managers/club representatives.
-Most clubs carry samples of the uniforms in all sizes at club headquarter. We highly recommend that players try on the product before making uniform purchases. (Please see Return/Refund Policy)
-Team orders will be shipped to one address and are the team manager’s responsibility for distribution.
-Single orders will be shipped to the shipping address submitted and shipping costs must be paid per ship.
-If product you have ordered is not in stock, it is considered a backordered items. Items will be distributed upon arrival of product from manufacturers (Nike, Adidas, Puma, etc.). If you would like to receive all available items beforehand, you are eligible for pick-up at one of our store locations, or you must pay an additional shipping charge (Please see Shipping Policy).
-Items on backorder are not controlled by Kombat. If manufacturers are out of stock for a certain duration of time, we have no control over the amount of product created by these companies.
Thank you for reading and agreeing to our terms and conditions. Kombat values our customer’s patronage as you are the lifeblood of our business.